Quilt – Support

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Maintenance and Cleaning

For routine checks, Quilt recommends the following cleaning schedule. Detailed cleaning instructions are in subsequent sections. 

Once a month:

  1. Inspect the indoor units for debris or build up around the filters.
  2. Inspect the outdoor unit for debris or dirt build up around the grate.

Once every three months, or as needed:

  1. Clean the indoor unit filters.

Once every six months, or as needed:

  1. Inspect the lineset and wires coming out of the outdoor unit for damage. Contact a Quilt-certified service technician if there is damage.
  2. Clean the outside of the indoor unit.
  3. Clean and remove any dust and brush from around the outdoor unit.

Once every year:

  1. Schedule a Quilt-certified professional service technician to conduct yearly maintenance and inspection.

To clean your Quilt Dial, please follow the following steps: 

  1. Lightly dampen a soft, clean cloth with water.
  2. Wring out any excess water from the cloth.
  3. Gently wipe the display and sides of the Dial, ensuring that no drops of water accumulate around the product.
  4. Use a damp cloth to clean dust off the rubber bottom of the Dial.

Caution: Do not spray the Dial directly with water or use cleaning solutions or polishes, as doing so may damage the product.

To clean the Quilt indoor unit filters, please follow the following steps: 

  1. Position a step stool or ladder in front of the indoor unit so that you can easily and safely reach the top of the indoor unit.
  2. Grasp the lip on the filter with your fingers and pull. The filters are secured magnetically and should easily come off.
  3. Take the filters to the sink and shake out any loose dirt. 
  4. Rinse the filters down with warm water to loosen debris. If necessary, gently scrub using a sponge or soft brush and soapy water. Any common dish detergent will work.
  5. Allow the filters to air dry completely before replacing.

To clean the outside of your Quilt indoor unit and front cover, please follow the following steps: 

  1. Apply mild soap and water to clean microfiber. If the veneer is wood or painted, use the appropriate cleaner for that material.
  2. Wipe the front cover down with the soapy cloth to remove dust and dirt. 
  3. Wipe the front cover dry with a clean cloth.
  4. Wipe the rest of the unit down with the soapy cloth to remove dust and dirt.
  5. Wipe the rest of the unit dry with a clean cloth.

Similarly, your Quilt Sense can be cleaned with mild soap and water on a clean microfiber cloth.

To clean your Quilt outdoor unit, please follow the following steps: 

  1. Turn off the heat pump system (for details see the Quilt User Manual section ​“How to power the heat pump system”).
  2. Using a garden hose, gently spray the outside of the unit and blower fans. Use a soft brush to wipe away dirt and grime. Caution: a high-pressure spray may damage the fins and reduce performance.
  3. While wearing a pair of protective work gloves, remove visible debris from around the unit. Please note the heat exchanger is extremely sharp. Do not attempt to clean around the heat exchanger. Contact a Quilt-certified technician to clean the inside of the unit.

Troubleshooting

  1. If the Dial screen is off, check that it is plugged in.
  2. Refer to and follow the steps in the Quilt User Manual section ​“How to restart the Dial.”

Please follow the following steps to troubleshoot your indoor unit: 

  1. Confirm the indoor unit is powered on by turning on the light bar via the Quilt app or Dial. If it doesn’t turn on, do the following:
    1. Confirm that the AC service disconnect to the outdoor unit is plugged in and on.
    2. Confirm that the circuit breakers are not flipped off for both the outdoor unit and indoor unit.
  2. Confirm the home wi-fi network is functioning. If it is not, refer to the Quilt User Manual section ​“Manually controlling your Quilt System.”
  3. Confirm there is not a mode conflict, where one unit is set to heat and another unit connected to the same outdoor unit is set to cool. Test for mode conflict by changing the mode on both indoor units: 
    1. Confirm via heating mode: Change both indoor units to ​“heat” and adjust the setpoint temperature to the maximum value. Warm air should start blowing within 5 minutes. 
    2. Confirm via cooling mode: Change both indoor units to ​“cool” and adjust the setpoint temperature to the minimum value. Cold air should start blowing within 5 minutes.
  4. Restart the Quilt Sense by pressing and holding the power button for 8 seconds.
  5. If you are still experiencing issues, please contact us via the email or phone listed above. 

Please follow the following steps to troubleshoot:

  1. Inspect the outdoor unit for branches or debris. If found, remove.
  2. Inspect the indoor unit air filters, and clean if necessary. See Support Website section ​“Maintenance and Cleaning” for detailed instructions.
  3. If airflow is low in cooling mode, remove the indoor unit front cover and inspect the heat exchanger for frost-formation. If frost is found, contact a Quilt-certified service professional to troubleshoot further.
  4. If you are still experiencing issues, please contact us via the email or phone listed above. 

Please follow the following steps to troubleshoot:

  1. Power off the indoor unit by turning off the AC service disconnect switch of the outdoor unit, or by flipping the circuit breakers to the outdoor unit off. 
  2. Turn the system back on. 
  3. If you are still experiencing issues, please contact us via the email or phone listed above. 

  1. Check that the filters on top of the indoor unit are flush with the top of the indoor unit. Check that the filters are clean and that there is no debris. See Support Website section ​“Maintenance and Cleaning” for instructions to clean the filters.
  2. Do the sounds only occur when transitioning between modes? These sounds may be due to the expansion or contraction of the indoor unit as temperature changes. While not a functional issue, contact us if the noises are particularly loud, persistent, or concerning.
  3. Do the sounds only occur when the louvers are moving? If yes, then contact us via the email or phone listed above. 

Are there loud grinding or metallic sounds coming from the outdoor unit? If yes, power off the unit and contact Quilt. 

Dust build-up can cause the rubber bottom of the Dial to be slippery. Clean the bottom of the Dial with a damp cloth.

Need additional support?

Please email [email protected] or call (650) 423-1111.