Frequently Asked Questions

Quilt’s modular design is a good fit for whole homes, partial homes, and one room configurations. Single-family homes with exterior walls are the ideal fit for Quilt because they allow space for an efficient configuration of outdoor and indoor units. 

You can get an instant estimate of the right number of units for your home by entering your address. We typically recommend 1 indoor unit per room or living area. For some large spaces (over 500 ft²), adding a second indoor unit may provide more comfort. Once our suggestion based on your address appears, you can then adjust your configuration before placing a reservation. Your Quilt Advisor will then walk through your home details in even more detail and adjust your configuration further as needed.

Quilt is currently installing in the San Francisco Bay Area. We’ll begin installations in Los Angeles in early 2025. We’re expanding quickly: Reserving a Quilt outside of these areas secures your spot at the front of the line when we come to your city.

To reserve your Quilt system, there is a $499 refundable down payment in markets where we’ve launched, or $100 if you are in a future service region. Your down payment is refundable any time before you sign the contract for your Quilt installation. 

Quilt is currently only available for installation through our team. We want to ensure the highest level of service and quality for every installation, and we ensure this by having dedicated team members there for you every step of the way.

During your consultation with your Quilt Advisor, you’ll discuss your home layout, electrical set up, and any pain points you have with your current heating and cooling systems. You can even consult over a video call if it’s helpful for you to show your Advisor specific details of your home. Your Advisor will help you design the best configuration for your home and can discuss the comparisons to other quotes or options you may have.

Quilt will uncover all of the rebates for which you’re eligible, and we’ll guide you through the entire rebate process, integrating savings into the price you pay Quilt upfront wherever possible.

On day one, your installation team will perform a full walkthrough of your home to confirm the right placements for the indoor and outdoor units. Next, the team will install the line sets that connect the indoor units to the outdoor units. Once connected, the units will be pressure tested. Now that the system is in place, the team will install your Dials exactly where you want them and work with you and your household to get familiar with your Quilt.

Quilt’s outdoor units are labeled ²⁰⁸⁄₂₃₀ VAC, 60 Hz. The minimum circuit ampacity is 13.2 Amps, and a 15 Amp circuit breaker is sufficient. Standard electrical wiring from your panel to the outdoor unit is included in the price of a Quilt installation and will be performed by your installer. If your electrical setup is unable to accommodate your desired number of Quilt units (e.g., not enough breaker spots, insufficient service amps), a Quilt electrician will work with you to upgrade your electrical system at an additional cost before or during the heat pump installation. 

Quilt comes with a 12 year warranty on the heat pump, as well as direct access to our dedicated support team. As the same company is responsible for installing and manufacturing the system, there’s never a question of who to go to for help: It’s us. We offer over-the-air updates, automated system maintenance, and diagnostics reporting to keep everything up and running. 

During installation, an indoor unit is mounted to one of your exterior walls. A 3‑inch hole is drilled through the wall, which connects the unit to the line set, condensate drain and wire that power it. This line set runs outside your home to your home’s nearest outdoor unit and is hidden in a line hide. You can work with your installation team to determine the line set placement to balance both aesthetics and proximity. Quilt handles this entire process and everything above is included in the price per room.

If you replace your furnace with a Quilt, not only will you be taking a meaningful step to reduce your home’s reliance on fossil fuels, but you will also be gaining back square footage of your home. Quilt will remove your existing HVAC system for you and you’ll get that extra space back for storage. You will also no longer need your ducts, and can close those off.

To reserve your Quilt system, there is a $499 refundable down payment in markets where we’ve launched, or $100 if you are in a future service region. Your down payment is refundable any time before you sign the contract for your Quilt installation. 

Quilt’s upfront price incorporates everything that most homes need to get a Quilt system fully installed. That includes installation of all indoor and outdoor units, placement and installation of Quilt Dials, standard electrical work, removing the existing heating and cooling systems, painting exterior line hides if the homeowner provides the paint, filing HVAC permits, being onsite for city inspection, and more.

In some cases it may be necessary, or homeowners may choose, to add incremental work to their installation. In these cases, Quilt is able to support services like electrical panel upgrades or running line sets inside of walls for an additional cost.

There are many types of rebates available. Some depend on your new configuration, the old system you’re replacing, and certain details about your home. If you’re in California, click ​“Reserve” and answer a few simple questions to start calculating your applicable rebates, then post-reservation your Quilt Advisor will support you in finding the maximum savings and will adjust your final cost accordingly. Our rebate calculator will be available soon for US states outside of California.

Households earning below 150% of the area median income (AMI) may qualify for additional point-of-sale rebates through the federal High-Efficiency Electric Home Rebate (HEEHRA) program. If you’re in California, click ​“Configure” and answer a few simple questions to start calculating your applicable rebates. Quilt will confirm your qualification and automatically apply HEEHRA rebates at the point of sale.

Quilt is an approved contractor for California’s GoGreen and San Mateo’s Peninsula Clean Energy. Through these programs, Quilt customers can access low-cost APR and financing options. Once you’ve made a reservation, your Quilt Advisor will guide you in choosing the best option and help you gather all the necessary information. For more details, visit the GoGreen and Peninsula Clean Energy websites.